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Prepare the information that makes an assessment useful. These checks help you describe a concern; they do not diagnose a fault or replace instructions for your exact equipment.
An error or warning is displayed
Record the exact code, inverter and battery model, and when the message appeared. A photograph of the normal external display can help. Follow the instructions for your exact model; do not open covers, touch wiring or change protection settings.
Request an assessmentBackup time has changed
Note which appliances were in use, the displayed battery charge before the outage, the time backup started and any warnings. Share recent changes in household use or equipment. Avoid guessing the cause or changing charge and discharge limits without model-specific advice.
Discuss backup behaviourMy app is missing information
Note the last time data appeared and whether the external inverter display shows a warning. Check the app provider’s normal service notices and your internet connection. Missing app data alone does not establish that generation has stopped. Never send passwords, login codes or remote-access credentials.
Describe the monitoring concernMy electricity bill needs a closer look
Start with the performance guide to separate electricity units, fixed charges, seasonal generation and the timing of household use. Then request a review if you need help interpreting your records.
Read the performance guideThere is a possible electrical hazard
Keep clear of exposed wiring or equipment showing signs of damage, smoke, burning or unusual heat. Seek urgent assistance from an appropriate local emergency service or qualified electrical professional. This website is not an emergency response service and does not provide a confirmed response time.